How We Work
Learn the answers to common questions
before you choose us.
Do you cover the whole of UK?
We cover mainland UK and you can get your Sky Garden products in 7-10 days.
How quickly can I get a quote?
If you submit a request for a quote on our website we assure you that you will have your requested quote within 24 hours.
What is the dispatch time on your products?
We guarantee to have your purchase to you within 10 days.
What is the warranty on Sky Garden products?
We have a guarantee of 1-5 years across our range of products. We only use the highest quality materials so you know you’re getting the best when choosing Sky Garden.
What is the refund policy?
We understand that you may change your mind or not be 100% happy with your order, which is why we offer a 14 day return and exchange policy, starting from the day your order is delivered. We ask that the order is unused and in the condition you received it – this includes all labels and tags being intact and in the original packaging. Unfortunately, we cannot offer returns after this 14 day period has passed.
Do you have a brochure?
We do, you can find it on our website or simply message us on our social media and we can email it to you. In the brochure you will find all the information needed such as product specifications, colour variations and the materials used.
Are Sky Garden products self assembly?
All of our products are self assembly, however if you require our hand we can arrange to send our expert installation team to assist you.
Will I have to setup the veranda myself?
All our products are self assembly so you can easily and quickly assemble your Sky Garden purchase as soon as it arrives, however we can get our installation team out to you (mainland UK only) and get them to get your Sky Garden complete.
Does Sky Garden provide an installation team?
All our products are self assembly but we can put you in touch with our expert installation team that can give you the help you need to enjoy your Sky Garden to the fullest.
Do you provide an installation guide?
We do! Our products, much like flat pack furniture, come with easy to follow instructions that ensure your Sky Garden will be up and installed in no time. You can also find our installation guides on our website.
Still have A question?
Not sure which collection is right for you? Get in touch and one of our friendly consultants will advise you.